Contact Us

A real person reads every message and replies within one business day. Use the form below — it reaches the same inbox as an email, with the difference that it asks for what we need to help you straight away.

Before you write

Two things save a round trip, and both are on this page already:

• Have your order number to hand if your message is about an order. It is in your confirmation email, and it is the first thing we would otherwise have to ask you for.
• Send photos for anything damaged or wrong. Reply to our first email with them — a photo settles in one exchange what a description takes three to establish.

Most questions are already answered in the Help Center: dispatch and delivery times, how returns work, and what a mystery box does and does not cover.

When we are here

Monday to Friday, 9am to 5pm EST. Messages sent over the weekend are answered on Monday. We do not have a phone line — everything runs through this form, so that the answer you get is written down and you can come back to it.